Privacy Policy

Information We Process

• Voice audio submitted for speech recognition and translation, processed temporarily and not stored by KoeLink after request completion.
• Translation text and results, processed for the request and not stored by default unless you choose to save them as notes.
• Saved notes, including source text, translated text, language metadata, and timestamps.
• Google account information, such as Google subject identifier, email address, display name, profile image URL, and verification state.
• Device, session, quota, diagnostic, security, and request metadata needed to operate and protect the service.
• Referral and reward metadata, such as referral codes, invite relationships, reward eligibility, claim status, weekly reward counts, and limited anti-abuse review metadata.
• Support communications you send to us.
• Billing and subscription metadata after paid plans launch. Payment processing is handled by Google Play or another payment provider.

AI and Infrastructure Providers

KoeLink may send voice-derived text, typed text, and translation context to configured speech recognition, language model, hosting, database, monitoring, and support providers only as needed to provide and protect the service.

Depending on deployment configuration, providers may include Supabase, hosting providers, Google services, Google Play Billing, OpenAI, DeepSeek, or other speech and translation providers. Provider privacy, security, retention, data region, and model-training terms may differ. KoeLink will not intentionally use user content for advertising.

Retention

• Voice audio: processed temporarily and not stored by KoeLink after request completion.
• Translation text/results: processed for the request and not stored by default. Saved notes are retained until you delete them or delete your account.
• Deleted notes: removed from the active view immediately and scheduled for permanent deletion from active databases within 30 days.
• Request and diagnostic logs: retained for up to 30 days by default and do not include raw transcripts in production unless a separate non-production debug mode is deliberately enabled.
• Quota, referral, abuse-prevention, and security metadata: retained for up to 24 months where needed to operate quota and rewards, investigate abuse, and protect the service.
• Account profile and authentication metadata: retained while your account is active. When you submit an account deletion request, KoeLink signs you out and completes deletion or anonymization of active account identifiers within 30 days unless limited retention is required.
• Backups: may retain deleted data for up to 30 days before backup expiration unless a legal hold requires longer retention.
• Support requests: retained for up to 24 months after closure unless a longer period is required for legal, safety, or dispute reasons.

Sharing

We do not sell your personal information. We do not share your information for third-party advertising. We may share information with service providers that process data for KoeLink, payment providers for subscriptions, authorities when legally required, or during a business transaction subject to appropriate safeguards.

Security

KoeLink uses encrypted transport, backend-issued access tokens, refresh-token rotation, server-side quota enforcement, and service-role-only database access. Android clients and public web clients do not receive Supabase service credentials.

Your Choices and Rights

• You can request account and data deletion in the app or at https://koelink.app/delete-account.
• If you choose to sign in again before deletion is completed, the pending deletion request will be canceled and you must submit a new request if you still want deletion.
• You can contact support@koelink.app for privacy, support, deletion, and access requests.
• Depending on your region, you may have rights to access, correct, delete, export, restrict, object to, or appeal processing of personal information.

Children

KoeLink is not directed to children and is not intended for users under the age required to consent to digital services in their region.

Contact

For privacy, support, or deletion requests, contact support@koelink.app.